We do not disappear after handover.
A system is only worth having if it keeps working. We set up monitoring, explain how everything works, and can assess, diagnose and improve your system afterwards, including systems we did not install.
Help when you need it.
From a quick question to a full performance check, we keep support practical and clear.
Monitoring set-up
We set up monitoring so you can see generation, storage and use.
Handover documents
Certificates, test records and equipment details in one place.
Fault diagnosis
Structured investigation when something is not working as expected.
Performance checks
Assessment and optimisation of existing solar, battery and electrical systems.
How we can help.
Whether it is your new system or an existing one, start with a conversation.
Questions after handover
Not sure how something works or what a reading means? Call or email and we will explain.
- Phone and email support
- Guidance on monitoring
- Practical operating advice
Faults and underperformance
If output looks low or something has stopped, we diagnose it properly.
- Fault finding with proper testing
- Clear explanation of the cause
- Repair or remedial options
Checks and upgrades
Assessment of an existing system, with recommendations for better performance or reliability.
- Performance checks
- System optimisation
- Upgrade advice, such as adding a battery
How a support request works.
Simple and clear, with no runaround.
Contact us
Call, email or use the contact form and tell us what you are seeing.
Assess
We review the details and, where needed, visit to investigate.
Advise
We explain the cause and your options in plain language.
Fix
Repair or improvement carried out, tested and documented.
What to expect from us.
Clear answers, honest advice about what is worth fixing, and documentation for any work carried out.
- Clear contact details
- Plain-language explanations
- Testing and documentation for work done
- Honest advice on repair versus replace
- Support for systems we did not install
What is covered.
Equipment warranties are set by the manufacturers. The details for your system are set out in your proposal and handover documents.
Your documents
Warranty details for each product are included at handover.
Manufacturer terms
Each product is covered by its own manufacturer's warranty terms.
Ask us
If you are unsure what is covered, contact us and we will help you find out.
Common support questions.
Do you support systems you did not install?
Yes. We can assess and diagnose existing solar, battery and electrical systems and recommend remedials or upgrades.
How do I check my system is working?
Use the monitoring set up at handover. If the numbers look wrong, contact us and we will help you read them.
Who do I contact?
Call 0141 474 6006 or email quotes@ecogridrenewables.co.uk.
Where are warranty terms?
In your proposal and handover documents. Contact us if you cannot find them.
Need help with your system?
Call or send us a message and we will come back to you.